Efficiency View Finstar: Interview André Renfer
Asking the right questions
Are mobile e-banking and e-banking primarily a means of cutting costs?
Of course, costs can be optimized by giving everything back to the customer. But what is important is how the freed-up resources are used to differentiate the company in the market. After all, mobile banking and e-banking alone won't differentiate if everyone has it. That's the crux of the matter with eBill, Messenger, investment savings or digital channels: you have to offer them first to see if customers will use them.
What is Finstar doing to further increase the efficiency of banks?
The further development of any software is per se aimed at automating processes, making work easier; Credit 2.0 with the Financing Suite is just one example of this. At the same time, our ecosystem offers the opportunity to generate revenue. Overall, I see a lot of potential for increasing efficiency. We just need to ask ourselves the right questions.
What does Finstar look like in the more distant future?
The bottom line is that Finstar needs to scale. The individual layers may no longer exist in the future. All banks share one platform: only one account for all means only one payment transaction, SIC, eBill each. What we have already implemented with Neon can basically be offered to every Finstar customer. Finstar and Hypothekarbank Lenzburg know the services and master the processes. Solutions are integrated via the Open API, which can be similar products from different providers - a marketplace in the classic sense.
How concrete are these plans?
We are very far along in our thoughts and have already implemented many building blocks. This is our approach to increasing efficiency - now it's a matter of convincing the banks and their customers of our path.
*(This interview is part of our Finstar Space magazine).
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